How To Excel at Social Customer Service

How To Excel at Social Customer Service

More and more of your guests are taking to social media to make enquiries, leave glowing reviews and also, inevitably, to make their views known when their holidays failed to live up to expectations. How well are you fielding their questions, comments and criticisms?...
5 Ways to Maximise Your Facebook Shares

5 Ways to Maximise Your Facebook Shares

While likes and comments on your Facebook page are good for your engagement rates and visibility, if you really want to increase your reach on the world’s most used social network, its shares you need to chase. The platform’s algorithm gives more weighting...