Keep Referrals in Mind

Keep Referrals in Mind

A referral is the natural result of excellent customer service and surpassed expectations. Since people don’t give referrals unless they are deserved, a referral is not a foregone conclusion unless you start every decision you make about running your resort with...
Is it Time to Focus on Direct Bookings?

Is it Time to Focus on Direct Bookings?

Established in January 2012, RoomKey.com is designed to give travellers the security of booking their trips directly through a hotel-owned website. The site is a collaborative venture by Hilton, Intercontinental Hotels Group, Choice Hotels, Wyndham, Marriott and Hyatt...