Deal with Your Twitter Complaints Like a Pro

Every resort has experienced getting small complaints from their guests one time or another, be it because they don’t like the scent of the free soap or that the concierge wasn’t very helpful. They are usually issues that are easy to address but when they...

Protect Your Search Engine Reputation

 Decades ago, hotels had to worry about building a brand, providing a good product with excellent customer service, and maintaining a good reputation within their community. It still holds true today—the only difference is that Internet advancements have...

Bing Powers Yahoo!

Yahoo! Search Products announced this week that Bing will now officially power Yahoo’s organic search results in USA and Canada, more specifically their web, image and video search.  However, they have yet to announce its official roll out in Australia,...